Frequently Asked Questions

– Our Units are Lead Free –

 

What services do you offer and where do you deliver?

Every event or function should be planned in a professional, organized fashion leaving you to relax and enjoy the party. Let us do the work for you! Whether you need us for a backyard birthday party, company picnic, school carnival, church festival, fundraisers, or large corporate events; we can handle your inflatable party, big or small. Quality customer service is our number one priority. We offer:

* Bouncer Rentals, Party Rentals, Inflatables 

* Jumpers, Jumper Rentals, Kids Party Equipment

* Bounce House, Waterslides, Water Slides, Inflatable Moonwalk, Moonwalks, Slide Combos

* Concession Machines, Popcorn & Sno Cone, Tables and Chairs, Inflatable Rentals

* Party Favors & Supplies

* Bounce Houses Sacramento, Placerville & Tahoe, CA

* Serving locations throughout the greater Sacramento & Stockton areas including: Natomas, Fair Oaks, Folsom, Orangevale, Elk Grove, Citrus Heights, Carmichael, North Highlands, Elverta, Rio Linda, West Sacramento, Davis, Rancho Cordova, Lincoln, Rocklin, Roseville, El Dorado Hills, Galt, Wilton, Lodi, and nearby areas.

Do you deliver and set up? 

Absolutely! We will deliver and set up each unit and insure that it is clean and in good working condition well before your party starts and come back to take it down after the party is over. Set up normally takes about 10-15 minutes, and take down is about 15-20 minutes.

Is there a delivery fee? What is your delivery policy?

Locally, we provide free delivery, setup and removal. Due to the rising fuel costs and depending upon the unit you are renting and location of your event, a gas service fee may apply. Please call us for more details or if you have any questions regarding this fee. Upon delivery, we will walk you through safety rules prior to and after set up of the bounce house. With safety as a primary concern, we reserve the right to cancel any reservation that may pose a danger or jeopardize safety in any way. The dimensions of all of our equipment are listed in the item descriptions. If we deliver equipment to the specified location and the equipment cannot be set up because the area is inaccessible or not suitable, you will be responsible for paying 50% of the total rental fee. Unsuitable areas can be caused by animal excrement, vegetation, not enough ground space including a 3′ to 5′ safety zone around all inflatables, inadequate access to setup location, overhead obstructions or unsuitable ground material like sharp gravel or any substance which may damage the equipment.

Are the bounce house units clean?

Yes! Before our jumpers are delivered they are fully inspected and thoroughly cleaned and sanitized. Each unit is cleaned after pick-up and re-inspected prior to delivery to ensure the upmost cleanliness and safety.

Do I need to pay a deposit to reserve a unit? 

We require at least a 7 day notice via fax or phone AND email for a cancelation request. When we do not receive a notice of cancelation ahead of time, we are not able to rent the unit out to another party who may be interested. Therefore, all units will require a $50 non-refundable deposit for us to hold the unit for you. The balance can be paid upon delivery. If you need to cancel and you contact us prior to the 7 day window before your reservation, your deposit will be refunded. If you contact us to cancel less than 7 days from your reservation date, your $50 deposit will not be returned. For more details on cancelations please see the cancelation information question below. We also request that you download our contract and fax it to us at (888) 813-5575 or email it to us when booking your reservation so that we may hold the unit for you.

Do I need to provide credit card information to reserve a unit? What is your wet dry unit policy?

In the past we have not required credit card information for all orders, however we have recently experienced a number of reservations in which a dry unit was requested and upon pick up we discovered that the unit was used as a wet unit. Wet units and dry units differ in price due to the level of effort and resources required for cleaning the wet units versus the dry units. Therefore, when a dry unit is requested, we will collect payment on the dry price but in our contract we will require credit card information as a security deposit. If the unit is used dry as requested the credit card will not be charged any added amount. If however we find that the unit was used wet, we will charge the difference between the wet price and dry price to the card provided.

What if I need to cancel or change my reservation?

Unfortunately we have had some instances where customers decided to cancel and failed to inform us until we arrived at the delivery site with their rental. To avoid this from happening in the future we request that all cancelations be sent via email and fax or phone. By utilizing two methods, we prevent any issues in which either a fax, email or phone call is not received. We ask that customers contact us at least 7 days before your party date if you need to cancel. This gives us a chance to rebook the unit for another party. If you cancel prior to 7 days before your event date, any deposit you have paid will be returned to you. Should you fail to contact us in any way and we load your order and drive to your requested location and you tell us on site that you are canceling, you will be responsible for 50% of the order total. If you need to cancel due to inclement weather there is no cancelation fee and any paid deposits will be returned. We will contact you to verify delivery on days where there is rain possible. If you choose to proceed with having us set up the unit in cloudy weather or instances where rain has been forecasted you will be charged full price. You may change your reservation date at anytime.

Do you deliver to parks? What is your park policy?

We deliver to most parks in the areas that we service, however it is necessary that you contact the parks and recreation district that services the area where you are planning your event and ensure that any approval, application processes, or required permits are obtained. Some parks require up to a 90 day notice of any event in which an inflatable unit will be used, so please be sure to find out what requirements are needed prior to making your reservation. We will take care of any insurance requirements requested by the park or facility and we can provide a copy to you if needed. **Note** If you do not have the required permit or approval from the park or facility and we deliver but the park requests you to take the unit down due to not having the required permits/approvals, we do not provide a refund. Please visit our Parks & Recreation page for contact information.

What kind of power is required?

Our jumps plug into a standard 110 household outlet. We ask that nothing else be plugged into the outlet we are utilizing. Placement of the unit should be no more than 100ft from that outlet. If you would like to set up a unit at a park or a location without an electrical outlet within 100ft, let us know and we can arrange to use a generator for an additional charge.  

What type of surface can the unit be placed on?

The safest surface is a level grassy area. However, we can set up on concrete, or asphalt. Please specify when ordering which surface we will be setting up on and we will make sure we utilize the proper anchors for your event. 

How much room do I need to set up a unit?

Spacing requirements vary by unit. Please contact us with the unit you are considering for further details.

Are inflatable bouncers safe?

Yes. Our jumps are constructed to be as safe as possible and are certified as lead free. As with any activity involving small children, an adult should supervise the activity. This will help to insure that the few simple rules continue to be followed and that someone is always there to assist children entering and exiting the unit.